Our customer care team is available to assist you with any enquiries. We will respond within 12 business hours (PST): firstname.lastname@example.org
PLACING YOUR ORDER
When placing your order, select the relevant options under each drop down menu/selection box to create your perfect Gemeli garment!
Under the 'CONSTRUCTION TURNAROUND' drop-down menu, select your construction turnaround speed. We have an express service for garments required urgently at an additional charge. The express service prioritises your gown in the cutting, construction, quality control and dispatch stages. We have in-house construction in our Los Angles studios and can construct urgent garments promptly so please don't hesitate to send us an enquiry no matter how immediate your order is required. If your required date is less than the period stated on the construction turnaround selection, it's only upon prior agreement via email@example.com that we can guarantee your date is met.
We are not responsible for garments that are not delivered within the construction estimates due to reasons beyond our control. We are not responsible for delayed parcels once in the hands of postal services and international customs.
Frequently our gowns are shipped well before the full estimate, however, please allow ample time for your order.
If you require your garment by a specific wear date, when proceeding through the checkout process, please supply the date in the 'Special Order Notes'.
If you fall between two sizes or you are unsure what size you require, when proceeding through the checkout process, please select the standard size you typically take and supply your bust, waist and lower hip measurement in the 'Special Order Notes'. Our skilled and knowledgeable team will construct the most suitable standard size for you.
We highly recommend providing accurate bust, waist and lower hip measurements for all orders so that the most suitable standard size is constructed for you. Measurements are also necessary for our custom-made models and any time critical-orders to avoid unnecessary and timely exchanges.
See our Fitting Guide for detailed instructions on how to provide accurate measurements. The most accurate measurements will ensure the best possible fit.
Please note, your monitor and colour correction utilities may slightly change the colour of our garments. Different devices, settings, lighting, filters, customer photographs and other variables can also perceive different colour information, especially metallics, silks and lustrous fabrics.
Your order will be cut and constructed within the construction turnaround estimates on our website. The turnaround period depends on the style you are ordering and your construction turnaround selection.
Once construction is complete and your garment has passed through our intricate quality control inspection, your garment is dispatched. All orders are shipped from our Los Angeles studio via FedEx and DHL Express, a 1-5 business day service worldwide. Our parcels within the USA and Canada are typically delivered within 1-5 business days, depending on the service you select.
Please contact us at firstname.lastname@example.org for any enquiries, we will do everything we can to ensure your date is met.
If you require any changes to your order including incorrect address details and sizing, please contact us immediately at email@example.com to ensure adjustments are promptly carried out.
If your order has already been processed, Gemeli Power accepts no responsibility for incorrect details entered. However, our usual returns process is available.
THE GEMELI HEMLINE
Gemeli gowns are all dispatched with a long-length hemline. Unfortunately, we are unable to customise (by shortening) the length of your gown in case you need to exchange your garment. Please state in the 'Special Order Notes' when you proceed through the checkout if your height exceeds 182cm/5'11" tall (excluding a heel) and we can lengthen your hemline for you.
The prices shown on our website are inclusive of sales tax (where applicable). For your convenience, please select your relevant currency while shopping on our website. Alternatively, Gemeli Power garments are priced in USD.
The price charged to our overseas customers will be determined by the exchange rate applied by the customer’s credit or debit card company, at the time the transaction takes place. The funds will be charged to your credit card in the currency that your bank is located in.
Should you require any further assistance, please email firstname.lastname@example.org. We also love positive feedback and photographs from our customers!