We ship to any postcode in the world, we cannot ship to PO boxes.
All orders are shipped from Australia via DHL Express, a 1-3 business day service worldwide (overnight within Australia and New Zealand).
Any customs or import duties are charged once the parcel reaches it's destination country, these charges must be paid by the recipient of the parcel. Unfortunately we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
The prices shown on our website are inclusive of sales tax (where applicable). All Gemeli Power garments are priced in Australian Dollars (AUD). The price charged to our overseas customers will be determined by the exchange rate applied by the customer’s credit or debit card company, at the time the transaction takes place. The funds will be charged to your credit card in the currency that your bank is located in.
We begin construction of your GPSL garment as soon as we receive your order and your shipment will be with you within 24 hours - 28 days depending on your postcode and selected construction turnaround. We have an express service for garments required urgently. Please note this service is upon prior agreement and extra charges will apply. Please select your choice under the 'construction turnaround' drop-down menu when ordering your gown. Please contact us at email@example.com to ensure we can meet your date.
Please take the construction turnaround periods into consideration and leave ample time for your garment to be constructed, processed, shipped and delivered. Gemeli Power cannot take responsibility for garments that are not delivered within 28 days due to reasons beyond our control. Gemeli Power cannot take responsibility for delayed parcels once in the hands of international customs.
Upon delivery, a signature is required to accept your purchase so it is recommended that you provide an address where someone is available during business hours. If there is no one available to sign for your purchase, DHL will email/text/phone you to organise for re-delivery. A notification card from DHL will be placed in your letter box informing you of the DHL depot where the parcel has been transferred for collection. Please note that there is a maximum hold time for your parcel, after which it will be redelivered back to Gemeli Power Pty Ltd. We will contact you for redelivery at an additional fee which will be absorbed by the customer.
Your monitor and colour correction utilities may change the colours. Different brands of computers, lighting in the room and other variables can also make your eyes perceive different colour information. Different fabrics dyed by the same colour may display a different appearance.
Should you have any further enquiries, please email firstname.lastname@example.org. We also love positive feedback and photographs from our customers.