All orders are shipped from Australia. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
The prices shown on our website are inclusive of sales tax (where applicable). All Gemeli Power garments are priced in Australian Dollars (AUD). The price charged to our overseas customers will be determined by the exchange rate applied by the customer’s credit or debit card company, at the time the transaction takes place.
We begin construction of your exclusive garment as soon as we receive your order and your shipment should be with you within 1-4 weeks depending on your postcode. Please note that it is very important that you allow for up to 4 weeks for delivery upon ordering your garment if you do live live in Australia. We also have an express service for garments required urgently. Please note this service is upon prior agreement and extra charges will apply. You must contact us first to see if your garment can be delivered on time.
We also offer other special services to meet your individual requirements at an extra price. If you are interested in any of our long dresses from the Gemeli Power Signature Label to be constructed for you in our mini-length, we can alter these designs for you. If you require any sizes outside of our standard Australian sizes on our size chart, we are also very happy to accommodate for your needs. We will have to grade a new pattern in your requested size, also incurring extra costs upon prior agreement. We can also alter the length of any side splits, or if it does not compromise the design, we can remove them entirely. For any information regarding special services, email your enquiry to email@example.com.
All of our garments are custom made to order and are NOT in stock so you need to leave ample time for your garment to be constructed, processed, shipped and delivered. Gemeli Power cannot take responsibility for garments that are not delivered within 4 weeks due to reasons beyond our control. Gemeli Power cannot take responsibility for delayed parcels once in the hands of both National and International Customs and Postal Services.
Because Gemeli Power garments are made to order and created exclusively for each unique customer, we are not obliged to accept returns unless they are faulty. We want your Gemeli Power garment to be perfect, so if you are not entirely satisfied with your purchase or you think it is faulty, we will do our absolute best to create a replacement garment for you. Please let us know in writing as soon as possible at firstname.lastname@example.org stating your order number (you will find this on your invoice) and what is unsatisfactory with your order.
Once we have verified the problem we will supply you with a returns number. To return an item, simply send it back in its original condition with all tickets and labels attached, together with your invoice and returns number within our 14 day approval period. It is vital to obtain a Certificate of Posting from your Postal Service, this is your proof should any returned parcel go astray and it should be kept in a safe place. Please address your returns to:
Gemeli Power, PO Box 447, Darlinghurst, NSW 1300, AUSTRALIA.
Upon delivery, a signature is required to accept your purchase so it is recommended that you provide an address where someone is available during business hours. If there is no one available to sign for your purchase, a notification card will be placed in your letter box informing you of the Post outlet where the parcel has been transferred for collection. Please note that there is a maximum hold time for your parcel, after which it will be redelivered back to Gemeli Power. We will then contact you for redelivery at an additional fee which will be absorbed by the customer.
And lastly, do not hesitate to contact us with any queries you may have. We also love positive feedback and testimonials from our customers!