All orders are shipped from Australia. Any customs or import duties are charged once the parcel reaches it's destination country, these charges must be paid by the recipient of the parcel. Unfortunately we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

The prices shown on our website are inclusive of sales tax (where applicable). All Gemeli Power garments are priced in Australian Dollars (AUD). The price charged to our overseas customers will be determined by the exchange rate applied by the customer’s credit or debit card company, at the time the transaction takes place.

We begin construction of your exclusive garment as soon as we receive your order and your shipment should be with you within 24 hours - 4 weeks depending on your postcode. We have an express service for garments required urgently. Please note this service is upon prior agreement and extra charges will apply. Please select your choice under the 'construction turnaround' drop-down menu when ordering your gown. Please contact us at enquiry@gemelipower.com to ensure we can meet your date.

We also offer other special services to meet your individual requirements. If you're interested in any of our gowns to be constructed for you in our mini or midi-length, we can alter these designs for you. If you require any sizes outside of our standard Australian size chart, we would be very happy to accommodate for your needs. We can alter the length of any side splits, or if it does not compromise the design, we can remove them entirely. For any information regarding special services, email your enquiry to enquiry@gemelipower.com.

All of our garments are custom made to order and are NOT in stock so you need to leave ample time for your garment to be constructed, processed, shipped and delivered. Gemeli Power cannot take responsibility for garments that are not delivered within 4 weeks due to reasons beyond our control. Gemeli Power cannot take responsibility for delayed parcels once in the hands of international customs. 

Upon delivery, a signature is required to accept your purchase so it is recommended that you provide an address where someone is available during business hours. If there is no one available to sign for your purchase, a notification card from DHL will be placed in your letter box informing you of the DHL depot where the parcel has been transferred for collection. DHL will also email/phone you to organise for re-delivery. Please note that there is a maximum hold time for your parcel, after which it will be redelivered back to Gemeli Power. We will then contact you for redelivery at an additional fee which will be absorbed by the customer.

Your monitor and colour correction utilities may change the colours. Different brands of computers, lighting in the room and other variables can also make your eyes perceive different colour information. Different fabrics dyed by the same colour may display a different appearance.

Because Gemeli Power garments are made to order and created exclusively for each unique customer, we are not obliged to accept returns unless they are faulty. We want your Gemeli Power garment to be perfect, so if you are not entirely satisfied with your purchase or you think it is faulty, we will create a replacement garment for you. Please let us know in writing as soon as possible at enquiry@gemelipower.com stating your order number (you will find this on your invoice) if you require a replacement garment.

To return an item, simply send it back in its original condition with all tickets and labels attached in the Gemeli Power garment bag, together with your invoice within our 14 day approval period. It is vital to obtain a certificate of posting from your postal service, this is your proof should any returned parcel go astray, Gemeli Power will not absorb the cost of returns.

Should you have any further enquiries, please email enquiry@gemelipower.com. We also love positive feedback and photographs from our customers.